This hotel is dreamy in more ways than one.
Housed in a centuries old former convent and chapel, the exterior facade melts into the city-scape. Inside, however, things are nothing but modern and chic. There's such a great marriage of the old and new and I especially loved the funky detail like the cool main floor bar, the bright red murals, and the funky black printed carpets and walls in the hallways.
Aside from the great design, The Dream Hotel had all the other components of a great stay. Our room was large and spacious, with a sitting area, desk, large closet, and plenty of storage. The large skylights let in a lot of light by day but could easily be shaded by night. The king sized bed (really two twins together, as is common in Europe) was comfortable and we slept soundly - which is the most important thing for me in any property!
There's just one thing that I wasn't crazy about in the room design and that was the bathroom layout. The large shower was only partially enclosed and, if you weren't careful you could easily end up spraying the walls and floors. And there weren't many towels to spare for clean up! We came back from a day out to discover the shower head had been moved during cleaning and, caught unaware, we basically soaked the entire room when we turned the water on. Oops!
Unfortunately, there was a problem with the thermostat and the incredible staff handled it with textbook professionalism. They first invited us to the bar and offered us complimentary drinks while they investigated and, when the problem did not resolve, they moved us to an even bigger room. There are always little bumps on the road when you travel and what really sets a hotel apart isn't whether or not they have these bumps but instead how well they handle them. In this case, the Dream Hotel did everything right and we couldn't have been happier with their work.
Best of all was a machine where you could load oranges into a chute and fresh squeezed orange juice came out! I can't exactly explain why this made me so excited (the orange 'drink' that passed as juice in Athens may have something to do with it) but I was absolute enamored with it and credit all the fresh squeezed orange juice I drank for warding off illness between two major conferences.
PS: You can see what other travelers have to say about the Dream Hotel on Trip Advisor.
How has a hotel handled a problem for you in the past? What's the most important thing a hotel can do to resolve a situation?
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Our visit to Mons was facilitated in part by Belgium Tourism and we thank them for their support.